Privacy Practices

When you send e-mails, text messages, and other communications from your desktop or mobile device to TLC Med Clinics or use our Service, you are communicating with us electronically. You consent to receive a variety of communications from us electronically. You understand and agree that (a) all agreements and consents can be signed electronically and (b) all disclosures, notices, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.

Upon your request and consent, TLC Med Clinics will grant access to a third party, such as someone in your physician’s or therapist’s office, or other third party, or a care coordinator. For the purpose of setting up your user account, that account will have to be activated by you using the activation key sent to the email account that you provided us and to no other email account. By activating the account you are agreeing to be bound by these Terms of service, and to grant access to that third party to the contents of your user account, TLC Med Clinics Profile, Treatment Provider notes, appointment reminders and record of consultations/sessions conducted through the Site, until such time as you revoke this access by emailing a secure message via your TLC Med Clinics account to the TLC Med Clinics Administrator requesting removal of that third party’s access to your account.

TLC Med Clinics has created a specific dashboard for customers in order to conveniently access the site. Your TLC Med Clinics profile will be established and maintained for you as a registered user of the Services to enter, store, and access your health information online, and for your Treatment Providers to communicate with you about your care. Most of these functions can be accessed by you through this dashboard once you have logged into your account. This may include history, current conditions, symptoms, complaints, allergies and medications. All of the information contained in your TLC Med Clinics profile will be maintained in accordance with our Terms and our Privacy Policy. You agree to provide accurate and complete information for your TLC Med Clinics profile, to periodically review such information, and to update information that you provide as needed.

Treatment Providers may add electronic progress notes to their TLC Med Clinics account or personal records after consultations with you, detailing the findings, diagnosis, treatment plan, and recommendations, including any laboratory tests that were ordered and any medications that were prescribed by your Treatment Provider. We will make available to your Treatment Provider and others you have authorized, any progress notes and other information in your TLC Med Clinics profile.

We may also include in your TLC Med Clinics profile information provided by your employer or its third-party administrator, or your health insurer, concerning your health plan application, medical history, and claims information. You consent to our access to this information and to our adding it to your TLC Med Clinics profile. This information will assist us in verifying your identity and it will assist our Treatment Providers in providing online treatment and counseling services to you. As part of your TLC Med Clinics profile, this information will be subject to the protections under our Privacy Policy.

It is your responsibility to confirm the accuracy of any third party information uploaded to your TLC Med Clinics profile.

It is the obligation of each of your Treatment Providers and TLC Med Clinics to use and disclose any information included in your TLC Med Clinics profile in accordance with applicable state and federal laws, including, without limitation, obtaining any consents for treatment or authorizations that may be required for your information to be shared with third parties. By registering for the Services and designating your Treatment Provider(s) and other authorized representatives, you agree to disclose the contents of your complete TLC Med Clinics profile to your designated Treatment Provider(s).

Except for counselling sessions which are not recorded, all communications transmitted through the Services, including without limitation TLC Med Clinics’ secure messaging platform, may be monitored for quality assurance, training and other purposes. By accepting these Terms of Service, you consent to any such monitoring. Similarly, all messages transmitted through TLC Med Clinics’ secure messaging platform are saved and become part of your TLC Med Clinics profile.

The provision of online medical treatment and counseling services by Treatment Providers through the Services is available for use by children age 3 and above, but the registered user for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with our Terms and our Privacy Policy and you accept these Terms and Privacy Practices as applicable to your dependents, in just the same way as it applies to you.

If you supply any comments, information, or material via the Site, you represent and warrant to us that you have the legal right to supply such material and that it will not violate any law or the rights of any person or entity. Except for any individually identifiable health information you submit to us, all information or material you supply to us through the Site shall be deemed and shall remain our property, and you hereby assign to TLC Med Clinics all right, title, and interest in and to any such information or material, without any restriction or obligation to you.

We encourage you to contact us if you have any questions concerning our Terms. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your email correspondence with us. If you would like to contact us via physical mail, our mailing address is: TLC Med Clinics, 221 G-1, Johar Town, Lahore, Pakistan.