Our Values

Our relationship with the people we serve

• The patient always comes first. We are dedicated to patient care.
• We treat each person with respect and dignity.
• We are compassionate listeners. We hear the issues our patients bring, respect them, and do everything in our power to help.
• We provide patient-centred service — polite, friendly, helpful staff who relate to each person as an individual, recognising their history, relationships, culture and needs.
• We keep ourselves well educated so we can apply new developments in our fields.
• We seek diversity in our staff and value what it adds to how we communicate with patients.
• We believe patients deserve timely access to healthcare, and that our systems should reflect that.

Our approach to healthcare

• We care for the whole person, see the complexity of each person's life, and believe addressing a broad range of human needs is the best way to improve health.
• We continuously examine the services we provide against what the community actually needs.
• We look for gaps in the healthcare system, fill them, and then look for the next one.
• We use a team approach — and the patient is part of that team.

Our relationship with the community

• We are committed to serving the community and providing open access to the clinic for all its members.
• Involvement in the community makes us better at providing care. Improving the community improves the health of our patients.
• Partnerships with education, government and other organisations multiply the effect of our work.
• By instilling confidence in our patients, they become positive forces in the community.

Our work environment

• In all we do, we actively pursue excellence and look for the next level of accomplishment.
• Our integrity and ethics will never be compromised.
• We are as respectful, friendly, helpful and supportive to one another as we are to our patients.
• Teamwork is central. We each take responsibility for contributing to it.
• We recognise and appreciate the contributions of individuals and teams, and we reward suggestions and innovation.
• We have a strong work ethic, and we don't stifle individual personalities. Fun and humour are healthy — for us and for our patients.